FAQ
How to update GPS Map?
you can download the map update from our website or anywhere else for Android map .

Is it possible to listen to music or radio while using navigation ?!
Yes, it is possible to listen to radio or music while using the navigation system.

Do these units support steering wheel control ?
Yes of course. some special models might need CANBUS, please check carefully before you buy.

Can we install the DVD Units our self ?
It is preferred that the installation to be done by a professional person. We are not responsible for the damages that might occur to the dashboard of the car while installing the device. So it is better that a professional person installs the unit on the cars.
Notice

Out price not included import tax, custom fee, Remote Area cost or customs delay. If the parcel is return back to us due to the buyers refusal to pay the above fees, we would NOT resend the parcel.
We are factory in China, for most model, we have them in stock, but we need 2-3 days to test the device before sending.
1. Worldwid Shipping. (Except some countries and APO/FPO)
2. Orders processed timely after the payment verification.
3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
4. The images shown are not the actual item and are for your reference only.
5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
6. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
7. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.
Note:for the map,we will send your country's map as a gift .but if we do not have the map of your country ,then you need to download android map which can work in local.
Payment
1) We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2) Payment must be made within 3 days of order.
3) If you can't checkout immediately after auction close, please wait for a few minutes and retry
About Shipment (Important):
1. We will declare $70 by default on the invoice for your parcel to help you avoid the customs duties as much as possible. If you have a better way to avoid that, you can contact us, we will cooperate with you.
2. Customs fee and Taxes are the buyers responsibility, we seller cannot control it and will no be responsible for this, please kindly note about it before you place the order
Usually 98% customers can get the item without Customs fee, so you don't need worry about it.
If the item has been returned because of the buyer's refusion to clear the customs or receive the parcel, the shipping postgae and the expensive return fee will be fallen to the buyers responsibility.
3. If your shipping address belongs to remote area in the shipping company's shipping system, you need to add the remote fee $45 for your parcel delivery or change other better shipping way, otherwise your parcel cannot be sent out. Whether your address belongs to the remote area or not, you can check your address on DHL official website
4. If the parcel has been lost in transit, we will full refund you or send a new one.
5. Please don't supply PO BOX address, we can't send the parcel to this kind address.
6. After you place the order, please keep in contact to speed up the processing time for your oder.
Note: Russian customers need to supply their full name for the contact name on the parcel.
Return/ Refund
1. You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS!
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return .
3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from aliexpress. OR, you may choose to have a replacement.
4. Buyer have the duty to check the parcel carefully before signing the parcel. Once the parcel is signed, seller think buyer got the product in well condition.

If buer found the parcel empty after they singed, Seller are not responsible for this. Seller won't refund buyer and won't resend buyer a parcel. So the buyer should check the packge before they sign and pick up the packgage. (If the buyer found the package is empty, please refuse to sign and contact us.)
Feedback
We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important, We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns. It is impossible to address issues if we do not know about them!
Warranty
1. 12 months Manufacturer`s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
2. Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.